Ledger.com/start – Secure Setup for Your Ledger® Wallet

Why start at Ledger.com/start?

Ledger® hardware wallets deliver cold-storage security for private keys, keeping funds offline and safe from remote attacks. The official onboarding portal — Ledger.com/start — walks you through choosing a device, downloading the Ledger Live App, initializing your device, and understanding recovery procedures. Using the official site ensures you get authentic software and step-by-step verified guidance.

Ledger Live Download & installation

Ledger Live is the application that manages your accounts, transactions, staking, and firmware updates. You can download the app for desktop (Ledger Live Desktop) or mobile directly from Ledger.com/start. After installation, connect your Ledger® device, follow on-device prompts, and never share your recovery phrase with anyone.

Troubleshooting: Ledger login & connection problems

Users sometimes report issues like “Ledger Login not working,” “Error Connecting Ledger Account,” or “Ledger Live App not working.” Common troubleshooting steps:

Update Ledger Live and device firmware to the latest versions.
Use an original USB cable and plug directly into the computer (avoid hubs).
Restart Ledger Live and your machine; temporarily disable VPN/antivirus if blocking USB access.
Reinstall Ledger Live from the official site to replace corrupted files.

Compatibility & “Unable to Ledger Trezor” notes

Ledger® and Trezor® are separate hardware wallet ecosystems. If you see references like “Unable to Ledger Trezor,” understand they are distinct devices — you cannot interchange firmware or expect cross-compatibility. You can, however, restore a seed phrase from another BIP39-compatible device into a Ledger® device if the seed format and derivation paths are compatible — but proceed only with clear, official instructions.

Account recovery, PIN & 2FA guidance

Your 24-word recovery phrase is the ultimate key to account recovery. If you forget your PIN, the wallet can be recovered on a new Ledger® device using this phrase. Ledger does not store your seed; Ledger 2FA reset processes (for third-party services) depend on those services’ flows. Keep your recovery phrase offline and physically secure.

Can’t verify Ledger Wallet or other persistent errors?

If Ledger Live can’t verify your device, ensure firmware integrity by checking the device display for verification messages, reinstall Ledger Live from the official portal, and consult the Ledger Help Center for step-by-step diagnostics. Never approve a transaction or enter your recovery phrase into a website or untrusted app.

Frequently Asked Questions

1. Where do I download Ledger Live?: Download only from the official portal: Ledger.com/start.
2. My Ledger Live login is not working — what should I do?: Update the app and firmware, reconnect the device with a proper cable, restart your system, and check the Ledger Help Center for guided fixes.
3. Can I restore a Trezor® seed on Ledger®?: In some cases, yes — if both devices use compatible seed formats. Only do this following authoritative guidance and understanding derivation path differences.
4. What if I lose my Ledger® device?: Use your recovery phrase to restore your wallet on a new Ledger® device. Keep the recovery phrase private and offline.
5. How do I contact Ledger support?: Use official resources at Ledger Help Center for articles and support tickets.